User Guide

To shop through turksalt.com, you may visit our stores, shop through our website, and order products offered for sale on our website. Unless otherwise stated by the supplier, delivery is made within 3–7 business days.

Membership

OUR SALES ARE WHOLESALE. WE DO NOT MAKE RETAIL SALES. Membership is not mandatory in order to shop on our website for your wholesale orders. Customers may choose to shop either as a member or without membership.

The mandatory fields for membership are your first name, surname, telephone number, email address, the password you will use to log into the system, date of birth, Turkish Republic Identification Number, and, if you are a corporate company, your invoicing information.

For purchases made without membership, your first name, surname, GSM/mobile and telephone number, email address and Turkish Republic Identification Number are requested as mandatory fields so that your order can be delivered to you. If you prefer documents for a purchase made without membership to be issued in the name of your company, you must complete the company name, tax office, tax number and email address fields in the corporate section.

Information entered for purchases made without membership does not create a membership record in our system.

Product Selection

Our website includes many different products. Product description pages include product descriptions, images, explanations, average dispatch times and price details.

You can add the products you wish to purchase to your cart by using the Add to Cart button.

By clicking the My Cart menu in the upper-right corner, you can view all products added to your cart together. If you wish, you may remove products using the delete button on the right side of the product or the Clear My Cart button, and you may increase or decrease product quantities.

If you have been given a discount code, you may log in as a member, enter the code in the coupon code field on the My Cart page and press the Use Code button. After the code entered is checked by the system, the relevant discount amount will be applied automatically.

Selecting Delivery and Billing Addresses

After reviewing the products and amounts in My Cart and clicking the Buy button, if you have not already logged in as a member you will be directed to a page where you can choose member login or shopping without membership. After making your selection on this page, you will reach the page where you select the address information to which the ordered products and the invoice will be sent. Here you may define as many different addresses as you wish and may edit or delete the addresses you define. After selecting delivery and billing addresses, you may return to the cart page, continue shopping, or click the Proceed to Payment button to reach the payment page.

Payment and Confirmation

On the payment page you can view summary information concerning your order and, at the bottom, the total shopping amount you are required to pay. If you believe any information in this area is incorrect, you may return to previous steps and change your selections.

Payments on our website are accepted by credit card, bank transfer, Garanti Pay and BKM Express systems.

If you choose to pay by credit card, after entering the card type, installment option, name and surname written on the card, card number, expiry date and the 3-digit security number on the back of the card, you may click the Pay button.

The information you enter is transmitted securely to the bank using the SSL security protocol certificate. When payment is successful, your order is created and you are directed to the confirmation page where you can view your order number.

If you choose EFT / Bank Transfer as the payment method, after selecting this option on the payment page, it is sufficient to complete the Payer field and click the Pay button. The system will automatically create your order and display the amount and account number to which you must make the transfer / EFT. Once you send the relevant order amount by transfer / EFT, your order will be confirmed and processed. Our transfer / EFT account numbers will be listed on the relevant screen.

If you choose to pay with Garanti Pay, the system directs you to the relevant page of that payment instrument. Once you complete the payment by following the instructions there, your order will be created.

Additional installment applications offered by banks vary depending on the bank to which your card belongs. For detailed information, you may contact the bank that issued the card.

Order Tracking

You can track the status of orders placed through turksalt.com by using the “Order Tracking” page on our website.

Customers who create orders as members can access the Order Tracking page in the member menu after logging in. Customers who shop without membership may track the tracking code received by SMS or email through the cargo/shipping company.

Delivery

Estimated delivery times for products sold may vary. Your order may include products supplied at different times. Once your products are supplied, they are handed over to cargo without delay. In general, delivery is provided within 3–7 business days. In addition, your products may be dispatched from separate warehouses so that they reach you faster; please check the details using your cargo tracking number.

Orders placed at the weekend are processed starting from Monday. During delivery by cargo, if the user cannot be found at the address specified in the system, the cargo employee leaves a visit notice. If a user for whom a notice has been left at the address does not make contact within 14 days, the shipment is returned to the sender. Even in this case, a refund is made to the user after the shipping fee is deducted from the user's credit card account.

Before placing an order, it is important to find out whether the relevant cargo company delivers to the region where the product is to be delivered so that the product you order can be delivered to your address.

After the product is received, the cargo company is deemed to have completed delivery without problem. Therefore, when your order reaches you, check the product package while the cargo officer is present. If your shipment arrives incomplete or incorrect, ask the cargo officer to prepare a report and notify our customer services.

If one or more of the parts or accessories that should be included in the package of the product(s) in your order are missing, or if a product different from the product you ordered has been sent, you may contact our customer services.

When the product you purchase is dispatched from our warehouse, it is sent together with its invoice.

Products sold through our website are sent to your address without being opened. For this reason, warranty documents generally contained inside product packages cannot be stamped by us.

Returns and Exchanges

For return and exchange transactions, you may click the Order Return link on the order tracking page and apply to the contracted cargo company that delivered your order using the “Return No.” you obtain there. The product may be returned following supplier approval. Your request will be reviewed as soon as possible.

To create a return / exchange request:

• Go to the order tracking page and press the “Order Return” button on the order page.
• Select the product for which you want action to be taken, obtain your return number, and then go to a branch of our contracted cargo company to initiate the return process.
• After your product is received by our warehouse, its packaging, accessories and invoice will be checked.

If the return is approved, the “product price” will be refunded to you in accordance with your preference in the return application.

If your return does not comply with the return conditions, the relevant product will be sent back to your address by cargo.

If the payment method is “Credit Card” and your preference is “Refund”, your payment will be refunded online to your credit card as soon as possible. The time required for the payment to be reflected in your account may vary according to banks' processing times.

If the payment method is “Bank Transfer/EFT” and your preference is “Refund”, the money will be refunded to the IBAN account you notified.

Promotional or campaign products supplied as gifts with the product you return must also be returned at the same time.

Returns for orders invoiced to institutions cannot be completed unless a return invoice is issued. You may apply to return the product you purchased within 14 days from the date you receive it from the cargo company, subject to the conditions below.

The conditions applicable to returns are as follows:

• Returns must be made together with the original box/packaging and invoice.
• All standard accessories must be sent undamaged and complete together with their original packaging.
• Promotional and campaign products supplied as gifts must also be sent together with their original packaging.
• For telephones, cameras, portable and visual electronic devices, etc., the protective tape on the product screen must not have been removed. There must be no scratches, damage, impact, liquid contact, etc. on the screen or other parts of the device.
• Products prepared in accordance with the consumer's special requests or clearly according to the consumer's personal needs, products which by their nature are unsuitable for return, products at risk of rapid deterioration, or products likely to pass their expiry date cannot be returned.
• Returns of all cosmetic and personal care products, all electronic products, and stationery consumables are accepted only if their packaging has not been opened. For the return / exchange of electronic products whose packaging has been opened or which have been used, an authorized service report must be obtained.
• Hygienic products (such as underwear), supermarket products (such as food products), and periodicals such as newspapers and magazines cannot be returned.

If a product you purchased becomes defective, you may apply directly to the product's service center with the invoice and warranty certificate. You may receive free support from technical services throughout the warranty period of the product.

Resolution in the Event of a Dispute

In disputes arising between turksalt.com and the consumer, applications may be made, up to the value announced each year by the Ministry of Trade, to the Consumer Arbitration Committees and Consumer Courts at the place where the Buyer purchased the Goods or Services and where the Buyer resides. In accordance with the lower and upper limits specified in paragraph 1 of Article 68 of Law No. 6502 on Consumer Protection, district/provincial consumer arbitration committees are authorized with respect to consumer claims in the event of a dispute.